Privacy Policy

1. Who We Are

CallGenius Solutions Inc. (“CallGenius”, “we”, “us”, or “our”) operates the website callgenius.ca and provides AI-powered voice automation services to businesses. We are incorporated in Quebec, Canada, with our principal office at:

For privacy-related inquiries, contact us at info@callgenius.ca.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — name, email address, phone number, and company name when you fill out a contact or demo request form on our website.
• Call data — when your business uses our AI voice agent services, calls may be recorded and transcribed for the purpose of operating and improving the service.
• Usage data — pages visited, time spent, browser type, IP address, and referring URLs, collected automatically via analytics tools.
• Cookie data — as described in our Cookie Policy.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide our services
• Schedule and conduct consultations and demos
• Operate, maintain, and improve our AI voice platform
• Send service-related communications (e.g., onboarding, support)
• Analyze website usage to improve user experience
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Third-Party Services

We use trusted third-party services to operate our platform. These may receive limited data necessary to perform their functions:

• Vercel Analytics — website performance and usage analytics
• Meta Pixel — advertising performance tracking (see our Cookie Policy)
• Calendly / booking tools — scheduling consultations
• CRM & automation tools — managing client relationships

Each third-party provider is governed by their own privacy policy and data processing terms.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Call recordings and transcripts are retained for up to 12 months unless your service agreement specifies otherwise. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent where processing is consent-based
• Lodge a complaint with a supervisory authority

To exercise these rights, email us at info@callgenius.ca.

8. Cookies

Our website uses cookies and similar tracking technologies. For full details, please read our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: